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About Paramedic Services

 

Primary Care Paramedics and Advanced Care Paramedics provide emergency medical services to Halton Region residents. Learn about paramedic services in Halton Region.

Introduction to paramedic services

Halton Region’s Paramedic Services operates 24 hours a day, 7 days a week. Primary Care Paramedics and Advanced Care Paramedics provide emergency medical services (EMS) to residents in:

  • Burlington
  • Halton Hills
  • Milton
  • Oakville

The typical cost of an ambulance trip is $45 to the patient, but there are some exceptions (external link).

About paramedic services

Halton Region Paramedic Services provides advanced and basic pre-hospital emergency care to residents, responding from 12 ambulance stations located throughout the Region. They respond to more than 50,000 calls for service each year.

Stations

Most Paramedic Services stations in Halton Region have a new public safety feature that addresses a common safety concern. These stations feature a bright yellow exterior public telephone that connects immediately to 911 if someone tries to directly access an ambulance at the station. This safety feature provides public access to 911 when Paramedic Services staff are not at the station.

CPR courses

Halton Region Paramedic Services offers several options for community groups to learn cardiopulmonary resuscitation (CPR). It will deliver the following courses to a group of 12 - 25 people with access to a room suitable for teaching:

  • HeartSaver CPR
    An introduction to The Chain of Survival plus practical instruction in performing adult CPR and choking first aid techniques.
  • HeartSaver CPR for Older Adults
    A look at The Chain of Survival from an older adult perspective.
  • Basic Rescuer Level CPR
    An in-depth look at The Chain of Survival plus practical training in infant, child, and adult CPR and choking first aid techniques.
  • Infant Injury Prevention, First Aid and CPR
    Ideal for parents and caregivers with children aged newborn to six years.
  • Lunch’n Learn - The Chain of Survival and Public Access Defibrillation (PAD) in our Communities
    An interactive talk on how to initiate the Chain of Survival and the PAD program to respond to a cardiac emergency.

Courses are offered on weekdays, evenings and weekends. It requires at least two weeks' notice for scheduling. Class time and cost vary per course. To book a course, contact Halton Paramedic Services at 905-825-6000.

Frequently asked questions

Does Halton Region Paramedic Services provide CPR training?

Halton Paramedic Services offers CPR training to any community group of 10 or more people. All CPR courses focus on the five links in the Chain of Survival. To learn more about CPR training and how you can arrange for a training course, dial 311.

How can I find out more about becoming a paramedic?

All paramedics must take a two-year college level Primary Care Paramedic course. Following successful completion of the required college diploma, prospective candidates must undergo a certification process administered by the Ontario Ministry of Health and Long-Term Care (MOHLTC), before becoming paramedics. To learn more, visit our paramedic services recruitment page.

What is a Primary Care and Advanced Care Paramedic?

All paramedics provide basic life support, and some advanced life support skills. All paramedics provide cardiac defibrillation and the administration of symptom relief medications.

An Advanced Care Paramedic is trained to provide additional Advanced Life Support (ALS) skills. Advanced Care Paramedics can perform a number of controlled medical acts and provide a wider range of pre-hospital treatment options to patients.

What is Halton Region's Paramedic Services?

In Halton Region, emergency medical services are provided 24 hours a day, 7 days a week from 11 stations located throughout the region in Burlington, Halton Hills (Georgetown & Acton), Oakville and Milton. The service includes 184 paramedics with a fleet of 34 emergency response vehicles. Halton Region Paramedic Services responds to over 50,000 call for service annually servicing over 450,000 Halton Region residents.

  • Medical direction and regular training provided by Sunnybrook Center for Prehospital Medicine (external link) ensures that paramedic skills are current and well practiced.
  • Halton Region Paramedic Services has a number of tactical paramedics who work closely with the Halton Region Police Tactical Rescue Unit (external link) to provide emergency medical support during high-risk situations.
  • Halton Region Paramedic Services also deploys a Bike Medic patrol to various community events held annually throughout the region, which enables paramedics to respond to emergencies in small, contained areas that might not be accessible by an ambulance vehicle.

What is the Bike Medic program?

The Bike Medic program enables paramedics to respond to emergencies in small, contained areas that might not be accessible by an ambulance vehicle. Bike Medics carry equipment that allows them to treat the same life threatening emergencies as a regular paramedic crew.

Bike Medics are a regular feature at large community events in Halton Region, such as the annual Sound of Music festival in Burlington and Waterfront festival in Oakville. They also promote bike safety to children and the public.

What public education and safety awareness programs are offered?

Halton’s Public Access Defibrillation program focuses on coordinating the placement of Automated External Defibrillators (AEDs) in strategic locations throughout the community where there is a chance someone could suffer a cardiac arrest. To learn more about this program, visit the section on public access defibrillation.

Paramedics also provide education about:

  • CPR
  • Injury Prevention – Paramedics participate in programs such as RiskWatch (external link), which is delivered to elementary school-level children. They also participate in CHAT (Community & Hospital Against Trauma), an awareness program designed to inform teens about the dangers of risk-taking behaviours such as speeding, cliff jumping, mixing alcohol/drugs with driving, swimming, etc.

Paramedics work closely with the Early Years program to provide education for new parents on prevention of childhood injuries and first aid and CPR techniques. They also regularly conduct presentations/demonstrations at schools and community events across Halton Region.

Statement of information practices

Halton Region Paramedic Services will often collect personal health information in the course of providing urgent medical care and transportation services to sick or injured individuals.

  • Specific rules relating to the collection, use and disclosure of personal health information apply to the health sector through the Personal Health Information Protection Act (PHIPA).
  • The Director of Paramedic Services is responsible for ensuring that the personal health information practices of the Paramedic Services Division comply with PHIPA.
  • Individuals who have been in contact with Halton Region Paramedic Services have a right to know how their personal health information is collected, used and disclosed.
Learn more about the information practices of Halton Region Paramedic Services.

How to request your Ambulance Call Report (ACR)

All requests for a copy of an ACR must include the following:

The following people may request a copy of an ACR on behalf of the patient:

  • The patient
  • The patient's lawyer (with a signed, original authorization form from the patient providing consent to release the ACR to the lawyer’s office)
  • A person on behalf a child under 16 or an individual who cannot request their own ACR (with legal documentation to show that the requestor is entitled to obtain this health information on behalf of the patient)
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