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Understanding My Water Bill

 
Halton Region partners with your local hydro utility to bill residents for water and wastewater services. Learn how to read and understand your water bill.

Halton Region partners with your local hydro utility to bill residents for water and wastewater services. Residential water meters are read and billed every two months. Readings are obtained from your water meter using a remote touchpad attached to the outside of your house.

Breaking down your water bill

Your meter readings are used to calculate water use. The average household in Halton Region uses 250 cubic metres (m3) per year (42 m3 bi-monthly). To investigate possible leaks, please visit High Water Bills and Leaks.

All water accounts are billed a fixed service charge. This charge is based on the meter size at your property. These charges help pay for Halton Region’s fixed costs to treat and distribute water to residents (i.e., treatment plants, water and sewer infrastructure).

Usage charges include a water charge and a wastewater charge. In 2018, residential customers will not pay wastewater charges after the first 90 m3 of water consumption per month. Halton Region began phasing out the wastewater cap in 2017 to help ensure that residents’ water and wastewater bills are straightforward and transparent. The cap will increase to 110 m3 in 2019 and will be removed in 2020.

Breakdown of Rates on Your Water Bill

Sample water bill

To view a sample of your bill, please visit your local utility’s website:

Local hydro utility

If you have any questions about your bill, please contact your local hydro utility customer service department.

Utility Website Telephone
Burlington Hydro Inc. burlingtonhydro.com (external link) 905-332-1851
Halton Hills Hydro Inc. haltonhillshydro.com (external link) 519-853-3700
Milton Hydro miltonhydro.com (external link) 905-876-4611
Oakville Hydro oakvillehydro.com (external link) 905-825-9400

eBilling

Through your local hydro utility, you might receive your utility bill electronically instead of a paper bill in the mail. eBilling is free, secure and convenient. You can sign up by visiting your local utility’s website:

Transferring property ownership

When you transfer ownership of your property, contact your local hydro provider for the final water meter reading and transfer information. Transfer information includes:

  • Unpaid water and wastewater charges
  • Known compliance issues, such as obsolete equipment

If you do not request this information, then outstanding balances and compliance issues are transferred with the property and become the buyer’s responsibility.

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