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Long-Term Care Homes

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Page Summary

Halton Region runs three accredited, non-profit long-term care homes. Our homes share a common goal for residents: Living life your way!

COVID-19 update

Our top priority is protecting the health and safety of our residents and staff. In response to continued decreases in community level transmission of COVID-19, the MLTC has ended the enhanced masking measures effective March 4, 2024. The Ministry of Long-Term Care (MLTC) has revoked the COVID-19 specific guidance document as of April 19, 2024, and we continue to adhere to the enhanced Infection Prevention and Control Standard for Long-Term Care Homes from the MLTC.

Masking remains an effective strategy for reducing the transmission of airborne infection and respiratory illness.

Current guidelines for Halton Region Long Term Care Homes and Adult Day Programs:

  • Staff are required to mask in non-outbreak situations based on a point-of-care risk assessment before every resident interaction, and based on the return-to-work protocols
  • Staff may consider wearing a mask during prolonged direct resident care
  • We recommend the use of masks by all visitors when attending the homes, however, they are not required
  • We encourage you to refrain from visiting when you are experiencing symptoms of illness.

Staff and visitors are required to self-assess for symptoms of COVID-19 and other respiratory or communicable diseases prior to entry to prevent the spread of illness in the home. Any person with symptoms of respiratory or gastric illness should not enter until they are symptom-free for at least 24 hours (48 hours for nausea, vomiting and/or diarrhea).

In alignment with advice from the Ministry of Health (external link), we encourage every individual to continue to remain up-to-date on their COVID-19 vaccinations and receive all doses that are recommended as soon as they are eligible, including additional doses.

There is no limit to the number of visitors that a resident may have at a time for indoor or outdoor visits, however the homes still maintain capacity limits on common spaces.

Absences for medical and compassionate/palliative reasons are permitted for all residents at all times. Short term (day) absences and temporary (overnight) absences for non-medical or social reasons are permitted for all residents provided they are not under isolation or residing in an area of the home affected by an outbreak.

For more information, please see the Frequently Asked Questions section below.

To learn more about COVID-19, please visit halton.ca/COVID19

Visiting a loved one?

  • There is no limit to the number of visitors that a resident may visit with at a time.
  • Active screening and asymptomatic surveillance testing is no longer a requirement for visitors entering the long-term care home.
  • All visitors will be required to self-assess for symptoms of COVID-19 and other respiratory or infectious diseases upon entry to the home to prevent the spread of illness. Any person with symptoms of respiratory or gastric illness should not enter the home until they are symptom-free for 24 hours (48 hours for nausea, vomiting and/or diarrhea).
  • There are no longer restrictions on the number or types of visitors who are permitted to visit when a resident is isolating or resides in an area of the home that is affected by an outbreak. All visitors must still wear the appropriate required personal protective equipment when visiting a resident who has been placed on isolation precautions.
  • The use of medical masks while inside the long-term care home continues to be recommended for all visitors.
  • Please review the visiting protocol before visiting the home.

Long-term care homes

Halton Region’s long-term care homes provide the following services:

  • 24-hour nursing and medical care
  • Social, recreational and therapeutic programs
  • Spiritual support
  • Nutritious and appetizing meals/snacks
  • Live entertainment
  • Specialized services i.e, dentist, foot care (fee)
  • Hairdressing/barber services (fee)

Allendale (Milton)

Location:

185 Ontario Street South
Milton ON, L9T 2M4

Contact information:

JR Gauthier, Home Administrator
JR.Gauthier@halton.ca
905-825-6000 ext. 8161

Sara Ramsewak, Senior Nursing Manager
Sara.Ramsewak@halton.ca
905-825-6000 ext. 8164

Melanie Bray, IPAC Lead
Melanie.Bray@halton.ca
905-825-6000 ext. 8579

To book a tour:

905-825-6000 ext. 311 or ext. 8012

Committee of Management:

Halton Regional Council

More information:

  • Located close to Milton Mall
  • 200 beds (1 respite bed)
  • Eight "houses" of 25 residents each
  • Spacious resident rooms
  • Most washrooms contain private showers
  • Bright dining rooms with their own serveries
  • Offers Meals on Wheels and Meals to Go programs through its production kitchen

Creek Way Village (Burlington)

Location:

5200 Corporate Drive
Burlington ON, L7L 7G7

Contact information:

Lorianne Ledwez, Home Administrator
Lorianne.Ledwez@halton.ca
905-825-6000 ext. 8600

Wasse Wahidi, Senior Nursing Manager
Wasse.Wahidi@halton.ca
905-825-6000 ext. 8650

Damilola Adeojo, IPAC Lead
Damilola.Adeojo@halton.ca
905-825-6000 ext. 8677

To book a tour:

905-825-6000 ext. 311 or ext. 8603

Committee of Management:

Halton Regional Council

More information:

  • Located in Orchard Park community
  • 144 beds
  • Charming building that blends into the community
  • Shortened corridors and strategic way finding
  • Multi-purpose space on the first floor offering an accessible kitchen, bar, living room and music/quiet space for use by residents and families
  • Quiet lounges and activity rooms for crafts and other programs

Post Inn Village (Oakville)

Location:

203 Georgian Drive
Oakville, ON L6H 7H9

Contact information:

Angela Archer, Home Administrator
Angela.Archer@halton.ca
905-825-6000 ext. 4000

Please contact Angela Archer, Home Administrator for general inquiries for the Senior Nursing Manager at this time.

Elaine Fyffe, IPAC Lead
Elaine.Fyffe@halton.ca
905-825-6000 ext. 7375

To book a tour:

905-825-6000 ext. 311 or ext. 4046

Committee of Management:

Halton Regional Council

More information:

  • 228 bed home located in the heart of the Oak Park Community of Oakville
  • Spacious, comfortable and inviting centrally located common areas on each floor for residents and family members to enjoy
  • Large bedrooms, bright, wide hallways
  • Large multipurpose area on the main floor for larger gatherings and social events
  • Beautiful, inviting outdoor spaces including large courtyards, balconies and terraces

Visitor policy

View Halton Regions long-term care visitor policy

Halton Region’s long-term care visitor policy provides an organized process to allow for safe and secure visitors to our long-term care homes.

Reporting a complaint

Call

To report a complaint on a long-term care home, please use the Ministry of Long-Term Care’s LTC Action Line

Continuous Quality Improvement Initiative Reports

Long-term care homes in Ontario are required to prepare a report on the continuous quality improvement initiative for the home for each fiscal year.

Our continuous quality improvement initiative reports can be accessed below:

Allendale Continuous Quality Improvement Initiative Reports

Allendale report for the 2023-2024 fiscal year (PDF file)

Creek Way Continuous Quality Improvement Initiative Reports

Creek Way Village report for the 2023-2024 fiscal year (PDF file)

Post Inn Village Continuous Quality Improvement Initiative Reports

Post Inn Village report for the 2023-2024 fiscal year (PDF file)

Long-Term care homes' emergency response plan

Long-term care homes are required under the Fixing Long-Term Care Act, 2021 (external link) and O. Reg. 246/22 (external link) to post emergency response plans on the home’s public website. The purpose of the emergency response plan is to outline the framework for the safe and efficient response to long-term care home emergencies.

View Halton Region’s Long-Term Care
Homes’ Emergency Response Plan (PDF file)

Application process

Home and Community Care Support Services (HCCSS) (external link) determines an individual’s eligibility, manages wait lists and coordinate the application process for long-term care. For more information, please contact HCCSS:

  • 1-800-810-0000 (Burlington)
  • 1-877-336-9090 (Oakville, Milton or Halton Hills)

The Ontario Ministry of Health and Long Term Care (external link) sets rates for all long-term care homes in Ontario. Rates vary based on the room type. Current rates are subject to change (external link).

As of March 28, 2022, we are pleased to be resuming tours of Halton’s Regional Long-Term Care homes.

Please be advised that protocols are in place to protect the health and safety of our residents, staff and all others entering the home from COVID-19. Please plan to arrive to the home 25 minutes before your scheduled tour:

  • Upon arrival, you must perform hand hygiene, undergo active screening and a rapid antigen test administered by the home.
  • You must wait 20 minutes to obtain a negative rapid antigen test result before joining the tour.
  • You will be provided with a surgical mask which must be worn for the duration of the tour.
Please register for a tour at
one of our regional long-term care homes

Enhancing quality of care for our residents

Accreditation

Halton Region is committed to responding to our growing, aging population by identifying priorities to support the safety, health and well-being of older adults. To demonstrate our organizational commitment to quality improvement and service delivery, all of our Services for Seniors programs are Commission on Accreditation of Rehabilitation Facilities (CARF) accredited.

Gold seal of accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF)

Best Practice Spotlight Organization®

Halton Region’s long-term care homes are committed to using evidence-based resources to support and sustain best practices that ensure the best possible resident care.

Allendale, Creek Way Village and Post Inn Village Long-Term Care homes joined the Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) program in April 2016 and implemented several best practice guidelines including:

  • Person- and Family-Centred Care;
  • Preventing and Addressing Abuse and Neglect of Older Adults, and Neglect of Older Adults;
  • Preventing Falls and Reducing Injury from Falls, 4th Edition;
  • Developing and Sustaining Nursing Leadership; and
  • Intra-professional Collaborative Practice among Nurses.

In April 2019, Halton Regional LTC homes received designation as a Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) from the RNAO for this work.To learn more about the RNAO or the BPSO® designation, please visit rnao.ca/bpg (external link).

Designation for Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®)

COVID-19 Frequently Asked Questions

Are residents in long-term care at greater risk of COVID-19?

People of all ages can be infected with COVID-19. Most people with mild symptoms will recover on their own at home. Older adults, such as those in long-term care, seem to be more vulnerable to becoming severely ill with the virus, as do people with weakened immune systems and those with pre-existing medical conditions (for example, diabetes, heart and lung disease).

Are visitors required to complete any education prior to their visit?

Visitors are asked to review the resources below that demonstrate how to put on and take off required PPE and ensure good hand hygiene:

Visitors are also required to review the visitor education package provided by the home.

Are visitors allowed in long-term care homes?

There is no limit to the number of visitors that a resident may have at a time for indoor or outdoor visits, however the home still maintains capacity limits on common spaces.

Visiting is no longer limited to one essential caregiver at a time for residents who are isolating or live in an area of the home that is affected by an outbreak. All essential caregivers and general visitors must still wear the appropriate required personal protective equipment when visiting a resident who is on isolation precautions.

Essential caregivers and general visitors are not required to be vaccinated against COVID-19 to enter into the long-term care home. In alignment with advice from the Ministry of Health (external link), we encourage every individual to continue to remain up-to-date on their COVID-19 vaccines and receive all doses that are recommended as soon as they are eligible, including additional doses.

An essential caregiver is a type of visitor who is designated by the resident and/or substitute decision-maker and is visiting to provide direct care to the resident (such as providing assistance with meals and/or supporting mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Examples of essential caregivers include family members who provide meaningful connection, a privately-hired caregiver, paid companions and translators.

Should you wish to designate an essential caregiver for your loved one, please use the contact information below to submit your request:

A general visitor is someone who is not designated as an essential caregiver and is visiting to provide non-essential services and/or for social reasons.

What kind of resources do long-term care homes have to support residents’ emotional/mental health during increased isolation?

Long-term care homes ensure a plan of care is developed for each resident with respect to their needs, including psychological well-being. Contact the home to learn what supports are available.

Life Enrichment staff provide psychosocial support and resources to residents under isolation. One-on-one activities are offered to residents who are isolated in their rooms. In circumstances where small group programs are suspended due to outbreak or heightened respiratory surveillance, all residents are offered one-on-one and hallway activities.

What happens if there is a case of COVID-19 at the home?

Long-term care homes have received direction and guidance on how to identify potential COVID-19 cases early and implement control measures rapidly to prevent spread within the home. These measures include managing the case and contacts based on an assessment of their exposure risk, using appropriate precautions, and monitoring residents for symptoms.

Halton Region Public Health communicates with long-term care homes during outbreaks of any communicable disease and provides guidance on control measures.

Families and residents will be notified in the event of an outbreak.

Are visitors required to be vaccinated against COVID-19 to enter the home?

Essential caregivers and general visitors are not required to be vaccinated against COVID-19 to enter into the long-term care home. In alignment with advice from the Ministry of Health, we encourage every individual to continue to remain up-to-date on their COVID-19 vaccines and receive all doses that are recommended as soon as they are eligible including additional doses.

Sign up to receive updates from Services for Seniors

More information

Interested in a long-term care home? Please call 311 or email accesshalton@halton.ca.

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